，希望可以帮助和我同样处于困惑中的中国护士，以此共勉！：
Q:Tell me about a time when you had a confrontation with a coworker or boss.
A:I did have an issue with someone who was getting on my nerves. I kept
getting her work, because she wouldn't finish the details. I asked her if I
could talk with her one day, and we had a good discussion. It turned out she
was not aware of the impact of her actions, and she really needed to have
an explanation of the procedure. I took the time to explain the procedures,
and there haven't been any problems since that day.
Q:Tell me about a time when you went above and beyond the call of duty for a
patient
A:A patient who had been hit by a motorcycle and had no identification came
into the hospital. I worked very hard to come up with an identity. At first,
Ijust started making calls to medical tracking facilities and homeless
shelters. I found a social worker who helped, and together we were able to
gethim a case manager. Through Social Security, we were able to get his name
. We called his mother, who had lost contact with him a few years before.
She was happy to hear from us and came to see him. He still keeps in contact
with us and is doing quite well.
Q:Tell me about a time when you had to handle a morale issue with your staff.
A:When I took over the department, there was an issue of people leaving the
department. I sat down with the staff to find out what was going on. The
problem was they were expected to cross-train, and they didn't like it. It
was my job to convince them that it was for the best. By showing them the
benefits of doing this and what would be available to them as a result, they
eventually bought into the program.
Q:Tell me three positive qualities your coworkers would use to describe you
and your work style.
A:They'd say I am very punctual -- I always meet deadlines. If I say I'm
going to do something, I do it. They'd also say I am a cheerful person to
work with-- I don't bring my problems to work. I try to have a positive
attitude about work. And thirdly, they'd say I am flexible -- I accept
change easily, and go with the flow. You have to be flexible to survive in
this industry.
Q:When have you been the most satisfied with your job?
A:My biggest satisfaction is when I experience growth in a job. When I first
started in healthcare, I had a lot to learn. But through hard work, advice
from some good mentors and continued education, I抳e come a long way. I have
learned to be flexible when possible and to deal with difficult people in a
positive manner. I am continuously learning new things either through
trainingor experience.
Q:What are your strengths and weaknesses?
A:My strengths are my ability to be flexible -- I've seen companies go
throughmany changes in structure and management philosophy and just adjusted
my style to the new environment. I also have excellent written and oral
communication skills and have taken several projects from start to
completion. As far as weaknesses, I really enjoy my work, and sometimes I
put in too much time, but by being aware of my tendency to overwork, I have
learned to pace
myself more and work less overtime.
Q:Do you have any questions? (Usually asked by the interviewer at the end of
the interview.)
A: Yes, I do. If I were to ask one of your employees, "what is the best
thing about working here," what would he or she say? Why is this position
open? Is there a job description I could see?
Q: What qualities do you think are important to this position?
A:There are basic qualities you need to have to get the job done and improve
the situation. I am very reliable and get the job done, and I take my job
seriously. Patient care is my primary concern. The patient is the customer
in this case, and I want to make his stay as comfortable as I can consider
the circumstances. Several of my patients have written to say thanks for the
caring and concern I have shown.
Q:Tell me about a time when you had to handle a highly stressful situation.
A:It is not unusual in the nursing profession to work short-staffed. One
night, I was one of two nurses on duty, and we had 28 patients to care for.
It was one of those times when everything that could go wrong did. The other
nurse and I discussed the situation and did a quick priority check. She
took those most in need of service on one side of the hall, and I took the
patients on the other side. By partnering we kept cool and supported one
another rather than criticizing and stressing. We would give each other a
look from time to time to let each other know that we were hanging in there.
